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Service engineer/ Product Support Engineer
- Providing site and phone based technical support to both customers, distributors, and the internal sales teams on product offering and technical communication & training.
- Maintaining cooperation with production units, customer relations departments to ensure the highest level of customer satisfaction;
- Work with Underground drilling, loaders, mobile and stationary crushers (Jaw, Cone, Gyratotry, VSD), all range mobile drilling rigs: DI Series, DX Series, Drilltech all rande, Conveyors, Loaders, Trucks
- Business planning and execution of Fleet Maintenance Service projects (3 projects: 70 mashines - underground minne; 12 machines - open pit mine, 5 drills - open pit mine) ;
- Providing preventative maintenance training for customers for Sandvik drilling equipment.
- Providing technical audit for customers drilling equipment.
- In cooperation with customer’s technical services work on optimization of equipment drilling performance to increase productivity and cost efficient.
- Providing feed-back on technical issues to production facility departments.
- Strong trouble-shooting skills in higly automated, hydraulic, pneumatic, electrical systems of drilling equipoment.
- Providing technical leadership and assistance to service personnel;
- Devise, setting up and testing to investigate proposals for improving equipment capacity or other factors, or to obtain data for development, standardization, and quality control;
- During the sales process, provided technical and commercial support direct to the customer;
- Liaising with sales team to understand customers technical requirements/needs, and enhance their comprehension of product application;
- Implementing reliability managment on customer's sites and advising on maintenance strategy;
- Providing input (editing, translation & verification) into technical and marketing material;
- Pre-shipment Factory acceptance testing and Inspection of equipment for proper performance and finding out faults and malfunctions;
- Gained significant experience in maintenance management, maintenance organization, preventative maintenance, spare parts stocking.
- Participated in HAZOPs
- Work with international team at Kumtor Operating Company (KOC) mine site (biggest mine in Kyrgyzstan, Centerra Gold) in technical support organization.
- Providing operator and technical training for local employees.