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Male, 41 year, born on 22 January 1984
Khabarovsk, willing to relocate (Moscow), prepared for business trips
IT specialist
Specializations:
- Technical support specialist
Employment: full time, part time
Work schedule: full day, flexible schedule, remote working
Work experience 12 years 2 months
April 2017 — September 2017
6 months
Moscow, custis.ru/
IT, System Integration, Internet... Show more
Engineer
- Interaction with customer representatives, fixing remarks for revision;
- Support and testing of the system;
- Immersion in the subject area (business processes for accounting and sales in retail store and online store);
- Functional testing, regression testing, testing by test scenarios;
- Consultation of internal developers, as well as the customer's specialists on the features of the behavior and operation of the system;
- Writing test scenarios, updating documentation on the results of development.
November 2016 — February 2017
4 months
Ltd Plazius
Technical support specialist
- Maintaining the functionality of on-line service of mobile payment and loyalty system (the solution of typical problems for current instructions);
- Processing registered in the system ServiceDesk applications from partners;
- Advising users via phone and remote support;
- Fixing found bugs in the bug tracker (experience with Jira);
- Instructions for creating a knowledge base on the typical problems and needs;
- Support Knowledge Base articles to date.
April 2015 — March 2016
1 year
Moscow, www.dentsplycis.com/
Industrial Equipment, Machine Tools and Components... Show more
IT Coordinator
- Provide users technical support and troubleshooting on both hardware and software(1-3 level support): 120 users (Russia, Ukraine, Belarus, Azerbaijan)
- Perform installation, configuration, and upgrades of hardware and software
Office relocation (TORs, performance monitoring, quality of execution fixing the work done, possible claims).
- Coordinate and manage administrative tasks such as maintenance, asset tracking, software licensing, invoice payment, and hardware rental
- Closely work with ISP, resellers and repair services
- NEO - New Employee Orientation
- Evaluate, install, configure, and test hardware and software for the local area network
- Cooperate closely with Global Infrastructure Support team to maintain interconnectivity with Firm wide WAN and Notes environments
- Troubleshoot local network hardware and software problems
- Develop and maintain local network documentation for hardware, software, and cabling
August 2013 — November 2014
1 year 4 months
Moscow, www.atkearney.com
Business Services... Show more
Senior Technical Assistant
• Provide users technical support and troubleshooting on both hardware and software
• Perform installation, configuration, and upgrades of hardware and software
• Coordinate and manage administrative tasks such as maintenance, asset tracking, software licensing,
invoice payment, and hardware rental
• Closely work with ISP, resellers and repair services
• Coordinate and/or provide training for all users on software applications, including network services
• Evaluate, install, configure, and test hardware and software for the local area network
• Cooperate closely with Global Infrastructure Support team to maintain interconnectivity with Firm wide
WAN and Notes environments
• HDVC support Firm wide
• Troubleshoot local network hardware and software problems
• Develop and maintain local network documentation for hardware, software, and cabling
November 2011 — August 2013
1 year 10 months
Moscow, www.odin.com
IT, System Integration, Internet... Show more
Engineer/developer
• QA team management (4 engineers)
• Planning and preparation of procedures for ensuring the quality of new features and releases of software
• Enhancing QA procedures to ensure continuous improvement to software quality assurance standards
• Develop test plans, test data preparation
• Testing and releasing updates
• Work performed reporting
July 2011 — September 2011
3 months
LLP SNS, Moscow
FMCG (non-edible)... Show more
IT Manager
• Coordinate and manage administrative tasks such as maintenance, asset tracking, software licensing, invoice payment, and hardware rental
• Maintaining and developing computer network
• Develop and maintain local network documentation for hardware, software, and cabling
• Website monitoring support and internet traffic control
• Providing anti-virus and back-up support
February 2008 — December 2010
2 years 11 months
Moscow, www.mckinsey.ru
Business Services... Show more
IТ specialist
•Provide users technical support and troubleshooting on both hardware and software (300 workstations)
•Perform installation, configuration, and upgrades of hardware and software
•Coordinate and manage administrative tasks such as maintenance, asset tracking, software licensing, invoice payment, and hardware rental
•Coordinate and/or provide training for all users on software applications, including network services
•Evaluate, install, configure, and test hardware and software for the local area network
•Cooperate closely with Global Infrastructure Support team to maintain interconnectivity with Firm wide WAN and Notes environments
•HDVC support Firm wide (83 offices, 8 Eastern European offices included)
•Troubleshoot local network hardware and software problems
•Develop and maintain local network documentation for hardware, software, and cabling
November 2007 — February 2008
4 months
Russian Standard Bank, Moscow
Leading Technical Specialist
•AMEX payment system implementation and service support
•Customers trainings and consultancy
September 2006 — September 2007
1 year 1 month
Bank College under Bank of Russia, Khabarovsk
Network Administrator
•Maintaining and developing computer network (~300 working stations)
•Supporting servers (Windows Server 2000/AD, Novell)
•Supporting MS Office and accounting software
•Providing anti-virus and back-up support
•Website monitoring support
June 2003 — February 2006
2 years 9 months
Youth Cultural Centre, Khabarovsk (non-commercial organization under Khabarovsk region administration)
Leading IT Specialist
•Installing and maintaining computer network
•Developing and maintaining database
Skills
Skill proficiency levels
About me
Extensive experience with Windows software/hardware: (XP / Vista / 7/8; Server 2003/2008/2012; DNS, DHCP, AD, WSUS)
Base knowledge in *nix OS’s
Experience with Firewall, MS RDP, DNS, DHCP, WiFi, Proxy
Advance knowledge of programs MS Office 2007/2010, Adobe Photoshop, Corel Draw, Math Cad, ODBE, programming languages (C++, Perl)
Advance knowledge of ERP SAP
Understanding of the principles of basic network protocols and services
Experience in setting up various types of peripheral devices (including IP-telephony, Polycom)
Knowledge and understanding of the principles of MSSQL, MySQL, PostGreSQL (has work experience)
DMWare, Hyper-V, VMWare, vShpere, Citrix, Acronis
RKeaper7, IIKO configuration and support
In-depth knowledge of Lotus Notes and Novell operational system
Excellent verbal and written communication skills
Excellent organizational skills
Solid negotiation skills
Configuration and support of network/wireless equipment (routers)
BlackBerry users support
Server back up/restoring data process implementation and monitoring
Proven customer service and problem solving skills
Ability to be proactive in a fast-paced environment
All range of office equipment support: fax, modem, scanner, copiers
«Contact plus» database learning certificate
English – advanced
Higher education
2006
Pacific State University, Khabarovsk
Department of IT, Engineer
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter